A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines. The main purpose of a PBX is to save the cost of requiring a line for each user to the telephone company’s central office.
Here are some of the benefits of using a PBX system:
- Using a PBX system means you have a central company number that gives access to all company employees and departments. This streamlines operations and makes the business professional to potential clients. No more having to remember different numbers.
- Callers can be put on hold and dealt with in timely and professional manner. Many callers are lost due to the busy signal and are often too impatient to call back. While the caller is on hold you can play music or relay important messages about the business. Often messages can solve to problem if it’s a generic, often reported problem. The message could relay a greeting and can be customized for special times of year, like Christmas or religious holidays.
- PBX systems can offer a menu with options that direct the caller. Instead of going to the switchboard the caller can be connected to a specific extension or a particular department. This will save the caller time and create some familiarity with the company. If the technical department is needed it’s more cost effective and convenient for the caller to go directly to the person they need to speak to.
- A PBX system allocates each employee a telephone extension within the company. Calls can be transferred from extension to extension avoiding tiring transfers back to the switchboard. Voice messages can be left on any extension for a particular person or a department. This saves time and gives customer satisfaction.
- Conference calling is a big advantage that is being used more and more by businesses. Conference calling allows multiple incoming calls to be put through to a single extension. With today’s global business this is an ideal way to have international or out of town meetings. It saves time and money on logistical costs. All you need to do is get all the involved people on the phone and everyone can speak together.
- PBX systems can provide detailed call records and system management in real time. Therefore you can keep tabs on your business and make sure its performing optimally. The best part is it’s got the ability to be adaptable and can grow with the company needs.